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CUSTOMER SERVICE
Our return & exchange policy shall not be applicable for any discount sales product(s). Any discount item once purchased cannot be exchanged or returned. No return or exchange is applicable for purchases made during the campaign period.
If you are not fully satisfied with the products you bought, simply bring it back within 30 days of the purchase date to any of our outlets with your receipt or invoice for online orders and we will gladly exchange the product. Please note that the value of the exchanged product should be of similar or higher value than the original product price. If exchanging for a higher value item, the purchase value difference must be paid.
At the moment, orders can only be exchanged if it is returned to any of our outlets in Bangladesh within 3 months of the purchase date. Exchanges must be physically hand carried back to Bangladesh either through a friend, family member, or during your next visit. Upon receiving the product, you will be able to exchange it for another product of similar or higher value.
We give our best effort to ensure that the product(s) you ordered online meets your expectations, but occasionally orders may reach you in a manner that is not anticipated. We will rectify any such claims or discrepancies related to your purchase Any product would qualify as a return if it meets any of the following condition(s):
You are requested to inform Customer Service for any change within 7 days of receiving the product. Please Click Here on how to get in touch with us. We will get in touch to assist you in processing your return.
The original invoice slip must be enclosed with all the returns. We will not be able to accept return product(s) without the original invoice slip. Please ensure that all original tags are attached with the product. You will be able to return your items within 30 calendar days of receiving the product through courier service to our e-commerce warehouse at the following address:
Aarong E-Commerce 204B-5, Gulshan-Tejgaon Link Road Dhaka-1208 [For all the successful returns, we will reship the rightful product to you (based on availability) or issue you store credit.]
Alternatively, you may visit any of our Outletswith the invoice and change the product from the outlet.
For purchases delivered to countries other than Bangladesh:
You are requested to inform Customer Service for any return issue within 7 days of receiving the product. Please Click Here on how to get in touch with us. We will get in touch to assist you in processing your return.
We will issue a credit note for further purchase from our e-commerce page (except for herbal products, nose pin, masks, bangle, fashion jewellry, fabric & discounted product). You will be credited for the cost of the returned item(s) and applicable taxes. Shipping charge and any additional charge (if applicable) will be credited only for the following condition(s).
1. Wrong product delivered from our end
2. Size/color mismatch because of our error
3. Quality defects
4. Missing part(s)
5. Damaged product(s)
Refunds for Online Purchases:
In case of orders cancelled by Aarong, you will be issued a credit note or refund for any prepaid purchases. You will be credited for the cost of the item(s), applicable taxes and shipping cost. The credit note/refund will be processed for such cases within 30 to 60 working days from the order cancellation date.
In case of prepaid orders which could not be delivered to you by our courier partner(s) for any valid reason(s), Aarong will issue a credit note or refund. You will be credited for the cost of the item(s) and applicable taxes. The credit note or refund will be processed for such cases within 30 to 60 working days from the date of receiving the returned item(s) from our courier partner(s).
Please note that Aarong will not be responsible for any bank charges paid by the customer for the online transaction and this bank charge will not be credited to the customers account.
For purchases delivered within Bangladesh:
Please repack your product(s) securely in the original package and include the original invoice slip with the package. All return must be processed within 30 calendar days of the original purchase date.
For purchases delivered to countries other than Bangladesh:
For any return issue, you are requested to contact the Customer Service of e-commerce department within 7 days of receiving the shipment and we will guide you on the return process
Aarong guarantees all its gold jewellery to be 21 karat gold. Please note that any kind of discount is not applicable on gold and diamond jewellery
In case of any defect, Aarong will either repair or replace the jewellery but shall not be responsible for the following:
In case of any defect, Aarong will either repair or replace the jewellery but shall not be responsible for the following:
If the defect relates to accidental damage, neglect or inappropriate handling
If the jewellery has been repaired or modified at any place other than Aarong
Gold items once sold can be exchanged/upgraded within 3 days without any deductions and only once.:
Aarong’s original invoice and guarantee card must be provided during any transaction or exchange.
Aarong’s original invoice and guarantee card must be provided during any transaction or exchange.
In case of exchange or return Aarong gold jewellery, the following deductions will be made:
25% of product price (excluding vat) for returned products
12% of invoiced value for exchanged products (of the same or higher price)
Aarong will pay back the refundable amount in cash within 7 days for any returned jewellery.
For exchange/return of Gold & Silver items purchased from our e-commerce site, customer is requested to visit any Aarong outlet.:
Gold:
Aarong guarantees all its gold jewellery to be 21 karat gold and provides hallmark on all gold products.
In case of any defect, Aarong will either repair or replace the jewellery but shall not be responsible for the following:
If the defect relates to accidental damage, neglect or inappropriate handling
If the jewellery has been repaired or modified at any place other than Aarong
Gold items once sold can be exchanged/upgraded within 3 days of receiving without any deductions and only once.
In case of exchange or return of Aarong gold jewellery, the following conditions will be applicable::
Aarong’s original invoice and guarantee card must be provided during any transaction or exchange.
25% deduction of product price (excluding VAT) for returned products
12% deduction of product price (including VAT) for exchange or credit note after 3 days of receiving
VAT will not be refunded to customers as it is already deposited to the tax authority.
Exchange and refund policy will not be applicable for gold nose pins.
Aarong will pay back the refundable amount in cash within 7 days for any returned jewellery.
Silver:
For exchange of Aarong silver jewellery, the following conditions will be applicable:
For exchange of Aarong silver jewellery, the following conditions will be applicable:
10% deduction of product price (including VAT).
Products once sold can be exchanged within seven days from the date of receiving.
Products with missing parts will not be exchanged.
Exchange will not be applicable for silver nose pins.
Refund will not be applicable for silver Jewellery.
Pearl:
Pearl jewellery once sold cannot be exchanged or refunded.
Fashion:
ashion jewellery once sold cannot be exchanged or refunded.
No Exchange and Return Policy will be applicable for any Lawn & Gardening items. Customer may check the product upon delivery.