• For purchases delivered within Bangladesh:

  Please repack your product(s) securely in the original package and include the original invoice slip with the package. All return must be processed within 30 calendar days of the original purchase date.

• For purchases delivered to countries other than Bangladesh:

  For any return issue, you are requested to contact the Customer Service of e-commerce department within 7 days of receiving the shipment and we will guide you on the return process

Aarong guarantees all its gold jewellery to be 21 karat gold. Please note that any kind of discount is not applicable on gold and diamond jewellery

• In case of any defect, Aarong will either repair or replace the jewellery but shall not be responsible for the following:

  In case of any defect, Aarong will either repair or replace the jewellery but shall not be responsible for the following:

  • If the defect relates to accidental damage, neglect or inappropriate handling

  • If the jewellery has been repaired or modified at any place other than Aarong

• Gold items once sold can be exchanged/upgraded within 3 days without any deductions and only once.:

  • Aarong’s original invoice and guarantee card must be provided during any transaction or exchange.

  • In case of exchange or return Aarong gold jewellery, the following deductions will be made:

  • 25% of product price (excluding vat) for returned products

  • 12% of invoiced value for exchanged products (of the same or higher price)

  • Aarong will pay back the refundable amount in cash within 7 days for any returned jewellery.

  • For exchange/return of Gold & Silver items purchased from our e-commerce site, customer is requested to visit any Aarong outlet.:

    • Gold:

      • Aarong guarantees all its gold jewellery to be 21 karat gold and provides hallmark on all gold products.

      • In case of any defect, Aarong will either repair or replace the jewellery but shall not be responsible for the following:

      • If the defect relates to accidental damage, neglect or inappropriate handling

      • If the jewellery has been repaired or modified at any place other than Aarong

      • Gold items once sold can be exchanged/upgraded within 3 days of receiving without any deductions and only once.

      • In case of exchange or return of Aarong gold jewellery, the following conditions will be applicable::

      • Aarong’s original invoice and guarantee card must be provided during any transaction or exchange.

      • 25% deduction of product price (excluding VAT) for returned products

      • 12% deduction of product price (including VAT) for exchange or credit note after 3 days of receiving

      • VAT will not be refunded to customers as it is already deposited to the tax authority.

      • Exchange and refund policy will not be applicable for gold nose pins.

      • Aarong will pay back the refundable amount in cash within 7 days for any returned jewellery.

    • Silver:

      • For exchange of Aarong silver jewellery, the following conditions will be applicable:

      • 10% deduction of product price (including VAT).

      • Products once sold can be exchanged within seven days from the date of receiving.

      • Products with missing parts will not be exchanged.

      • Exchange will not be applicable for silver nose pins.

      • Refund will not be applicable for silver Jewellery.

    • Pearl:

      Pearl jewellery once sold cannot be exchanged or refunded.

    • Fashion:

      Fashion jewellery once sold cannot be exchanged or refunded.

No Exchange and Return Policy will be applicable for any Lawn & Gardening items. Customer may check the product upon delivery.